Recent News

We have received some reports that users showing in Canvas and Zoom with their emplid rather than their names. VCCS engineers are investigating the issue. Updates will be provided once more information becomes available. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

To ensure that the College’s equipment remains aligned with the latest security patches, we are requesting that anyone using an NVCC-issued Windows laptop check for updates the third week of every month. Faculty and staff with NVCC-issued Windows laptops have the ability to check for and install the latest Microsoft security updates without having to connect to VPN. Please take a few moments to follow the directions below on how to check for Windows updates and then proceed to...

Last night we experienced issues with a certificate renewal which impacted all webpages located on nvcc.edu. Engineers worked through the night to update the majority of our systems. However, there are still a handful of systems which need to be updated today as we work with internal system owners and third party vendors. For those systems which have not been updated, they will likely yield a “YOUR CONNECTION IS NOT PRIVATE” error. If you experience this issue, please contact the IT Help...

The MyNOVA/VCCS portal is in working order again. Please call the IT Help Desk if you continue to experience issues logging in. --------------------------------------------------------------------- We are receiving reports that users are getting a 401 error message or a blank page when attempting to access the MyNOVA/VCCS portal. The VCCS is investigating but no ETR was given. Updates will be provided as receive more information. IT Help Desk Tel: ...

Some users with Android devices are experiencing issues connecting to NOVAwifi. ITSS engineers have identified a potential configuration conflict with Androids and they will be applying changes after 10:30 pm tonight to see if it resolves the issue. We apologize for the inconvenience. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

Multiple users have reported issues with accessing classes through the Zoom link on Canvas. To access your course, please use the zoom app by following the steps below. Login to the Zoom app using SSO.

Enter VCCS for the Company Domain, and click Continue.

If you receive a message that says Zoom sent an email to your MyNOVA email, check your MyNOVA email for an activation link. Open Canvas using either Chrome or Firefox. No other web browser supports Canvas integrations...

VCCS has resolved the issues affecting the HRMS system. If you are still experiencing issues, please contact the IT Help Desk. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

Users are reporting intermittent issues with HRMS. The VCCS is investigating. No ETR at this time. Updates will be provided once we receive more information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

Today is the final day to schedule a “Return to Campus” IT appointment, if there are any available time slots. Anyone who needs IT assistance who did not make an appointment by the August 13th deadline will need to put in a ticket with the Help Desk and will be subject to the standard scheduling as any other IT request on a first come, first serve basis.

As the college transitions back from a remote environment to an on-site work environment for most NVCC Faculty/Staff, it is imperative...

Users are experiencing some SIS issues that are impacting areas such as enrollment and the admissions application. VCCS engineers are aware of the issue and working to resolve it. Updates will be provided once we receive more information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/