Recent News

NOV2018
VCCS Scheduled Outage (4 HOURS): TeamDynamix - Production - Sat, 11/3, 12 AM - 4 AM

TeamDynamix will release version 10.2 on November 3, 2018. This release will include enhancements for users of Service Management and Project Portfolio Management products. The system will be unavailable on November 3 between 12 AM and 4 AM Eastern Time. Release notes are available in the Knowledge Base https://vccs.teamdynamix.com/TDClient/KB/ArticleDet?ID=66589 IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

OCT2018
RESOLVED: VCCS Service Notice: SIS Batch Application Engine Processes - Production

Over the weekend, a temporary database level change was made to facilitate a periodic and routine weekend maintenance process. While this change allowed the maintenance process to run more efficiently, it inadvertently created an intermittent slowdown for other regular processes when the number of concurrent jobs reached a certain threshold. The database change was reverted mid-day on Wednesday. The backlog has resolved and the system is now processing batch jobs as expected. IT...

OCT2018
VCCS Service Notice: SIS Batch Application Engine Processes - Production

There is currently a delay in the processing of Application Engine batch processes in SIS Production. VCCS is working on this issue. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

OCT2018
VCCS Scheduled Outage (.5 HOURS): Blackboard Learn - Production - Thur, 11/1, 12:30 AM - 1 AM

VCCS will perform security maintenance on Blackboard Learn production server. It will be unavailable for 30 minutes starting at 12:30 AM, Thursday, November 1st. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

OCT2018
VCCS Scheduled Outage (3 HOURS): SIS Production Environment - Thur, 10/25, 12 AM - 3 AM

VCCS will perform maintenance on SIS90PROD between 12 am and 3 am on Thursday, 10/25. It will be unavailable during this maintenance window. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

OCT2018
SPAM/Phishing Email Warning

ITSS has been informed of an impending cyber attack that may come in the form of a sophisticated SPAM or phishing email. It will contain either a link or an attachment regarding a survey. DO NOT CLICK ON ANY LINKS OR DOWNLOAD ANY FILES YOU DO NOT RECOGNIZE, ARE NOT EXPECTING, OR DO NOT KNOW THE SENDER OF THE EMAIL. If you have any questions or need help determining if an email is SPAM or phishing, please contact the IT Help Desk at ithelpdesk@nvcc.edu or by calling...

OCT2018
VCCS Scheduled Outage (3 HOURS): Multiple Production environments in HR and AIS - Thur, 10/18, 12 AM - 3 AM

VCCS will be performing routine maintenance on the HR90PROD and AIS91PROD production environments and will be unavailable during the maintenance window. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

OCT2018
VCCS Scheduled Outage (3.5 HOURS): PRTG - Production - Tue, 10/16, 7 AM - 10:30 AM

PRTG will be unavailable Tuesday, October 16, 2018 from 7:00am - 10:30am. During this time VCCS will be applying the latest PRTG release available. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

OCT2018
RESOLVED: Annandale Campus - Network Issues

The network issues at Annandale campus have been resolved. Network services should be functioning normally. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

--------------------------------------------------------------- Annandale campus is experiencing network issues. ITSS is aware and investigating the issue. We will provide updates as more information on the issue becomes available. IT Help Desk ...

OCT2018
RESOLVED: Network Outage - All Campuses

The cause of the network outage has been identified and repaired. Network services on all campuses should be functioning normally. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

---------------------------------------------------------------------------------------------------- We are experiencing a network outage that is affecting all campuses. Network engineers are working with Cox to resolve the...