Recent News

ImageNow users have reported slow response times. VCCS Database Administrators are working to resolve the issue and will provide an update soon. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS is experiencing issues with report posting associated with the PSUNX process scheduler. Engineers are investigating the issue. SIS is available. This is not affecting any other functions within SIS. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Some users are experiencing issues with the Adobe software, specifically that the license has expired. ITSS is deploying a patch tonight, Thursday, Dec. 6th, at 10 PM and Friday, Dec. 7th, at 10 PM, to resolve the issue. In order to receive the updated license, your computer must be powered on overnight for the next two days. It is designed to apply the update to any computers that may go into sleep or hibernation mode. On Monday, Dec. 10th, if you are still experiencing issues...

Starting on Friday, Dec. 21st and continuing through Sunday, Dec. 30th, ITSS will be performing required maintenance on the NOVA IT Infrastructure. Users may experience intermittent disruptions to network services and systems during the winter break maintenance. This should not impact Office 365 email (Outlook, webmail) or the NVCC website. We encourage all users to complete any and all tasks that may require any NOVA IT resource prior to the start of the winter break to...

Starting on Friday, Dec. 21st and continuing through Sunday, Dec. 30th, ITSS will be performing required maintenance on the NOVA IT Infrastructure. Users may experience intermittent disruptions to network services and systems during the winter break maintenance. This should not impact Office 365 email (Outlook, webmail) or the NVCC website. We encourage all users to complete any and all tasks that may require any NOVA IT resource prior to the start of the winter break to...

VCCS will be performing maintenance this Sunday, Dec. 2nd, from 4:30 AM to 12:30 PM. Students, staff, and the public will not be able to access SIS, HR, SIS Query, HR Query, SIS Mobile, the Online Application for Admission, SIS Archive, and the Virginia Education Wizard during this maintenance window. The following external systems will also be affected: ImageNow integrations SIS and HR interfaces WES integrations Please refrain from running batch...

VCCS Admin is in working order. Password resets are processing correctly again. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

---------------------------------------------------------------------------------------------- Access to VCCS Admin has been restored but we are still unable to reset passwords. VCCS is investigating the issue. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: ...

Access to MyNOVA/MyVCCS has been restored. All services accessible through the MyNOVA/MyVCCS portal should be in working order. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

----------------------------------------------------------------------------- MyNOVA/MyVCCS is down. VCCS is working on the issue. Despite the outage, users are able to access Blackboard by going to learn.vccs.edu. We will...

The Jabber and WebEx service outages have been resolved. Contact the IT Help Desk if you continue to experience issues with these services. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

----------------------------------------------------------------------------------------- We are experiencing an outage with WebEx and Jabber services. Any users currently logged into Jabber are not affected. If you sign out...

VCCS will perform maintenance on SIS90PROD between 12 am and 3 am on Thursday, 11/8. It will be unavailable during this maintenance window. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd