Recent News

Users have reported performance issues when attempting to access the Video On Demand (VOD) website. Issues include very slow page and\or video loading times. ITSS and Video Services engineers are working to resolve the VOD performance issues. We will send an update when we have more information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Tomorrow, Wednesday, August 24, 2016 between 3:00 AM and 3:30 AM VCCS will be adding extra tuning and resources to MyVCCS. As a result of this maintenance, MyNOVA (MyVCCS) will be unavailable during this .5-hour outage. VCCS engineers will continue to work with the Blackboard vendor on monitoring, tuning, remediation and both short and long term improvements to the application. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: ...

VCCS has reported that the MyNOVA (MyVCCS) service outage has been resolved. Their engineers will continue to monitor the system closely. If you continue to experience difficulty logging into MyNOVA, or, encounter performance issues within any of the VCCS applications (Blackboard, Student Information System, etc.) please call the IT Help Desk to report these problems. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

The MyNOVA portal is currently unavailable to Users.

This outage was preceded by several problems this morning with the Student Information System (SIS) and Blackboard (Bb) experiencing several error messages, blank pages and re-directed portal messages. We have logged a ticket with VCCS. They are working to resolve these issues. In the interim, Users may log into Blackboard via the direct link: learn.vccs.edu We will send an email when we have more...

Users have reported performance problems when attempting to log into MyNOVA (MyVCCS). Issues include receiving a plain white page and slow loading ‘clocking’ during the login process. We have logged a ticket with VCCS and will send an update when we have more information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Sent on behalf of NOVA Video Services: On Saturday, August 13, 2016 between 6:00 PM and 9:00 PM Panopto will be performing database maintenance that requires downtime of the Panopto Cloud. As a result, the Panopto site and video content will be unavailable during this 3-hour maintenance window. You will not be able to access recordings on the server and attempts to upload from clients will result in a ‘Server unable to connect’ message. We apologize for...

Manassas (MA) Camps is currently experiencing a power outage. As a result, there is no network, email, telecom or internet connectivity. ITSS engineers are working with Dominion Power to resolve this issue. There is no estimation to restoration of power at MA campus at this time. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Alexandria (AL) Camps is currently experiencing a network outage. As a result, there is no email or internet connectivity. Telecom service is impacted as follows: AL Users must use 10-digit dialing to place external calls. Remaining campuses may continue to use 5-digit dialing for internal calls to AL campus. ITSS engineers are working with Verizon to resolve this issue. We will send an update when we receive additional information. IT Help Desk Tel: ...

ITSS reports that Alexandria Campus is currently experiencing a telephone service interruption. Users are unable to make or receive external calls. Currently, five-digit internal dialing is operational. ITSS Engineers are working with Verizon to identify and resolve the problem. We will send an update when we have additional information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd