Recent News

On Saturday, June 4, between 10pm – 11pm, ITSS will be updating the security certificate on the NOVAwifi wireless network. When users return to campus and attempt to connect to NOVAwifi with their credentials, they will receive a prompt to TRUST the Security Certificate. Users should click TRUST and the connection to NOVAwifi will reestablish. If you have any issues, please contact the IT Help Desk. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web:...

We are currently experiencing an issue with AIS Production. Engineers are working on the issue. Updates will be provided once we receive more information. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

Microsoft will officially retire the legacy Internet Explorer (IE) browser on June 15, 2022. This will impact all NVCC-issued Windows devices assigned to faculty/staff and any personal home computers with IE. Microsoft’s replacement for IE is the Edge browser. Microsoft Edge is a more modern and secure browser with a built-in Internet Explorer Mode which allows for backward compatibility of existing websites reliant on IE.



Based on Microsoft’s recommendations, ITSS will...

Due to a required software upgrade, NOVA Printing Services ordering portal (on NOVANet here) will be unavailable May 26th. If you need urgent assistance or to place an urgent order please contact them directly at 703.323.3292 or printingservices@nvcc.edu. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the intended recipient(s) and...

Effective May 30, 2022, Dropbox will no longer be available to Commonwealth of Virginia networks. Dropbox does not meet Commonwealth of Virginia security standards and is not an approved cloud storage or content management platform for any state agency, including NVCC. Please make sure to move any NVCC-related documents from Dropbox to NVCC-approved storage, which includes your network drive (H: drive), VCCS Google drive (accessed through myNOVA), or NOVACloud file sharing system...

ITSS will be updating the GlobalProtect VPN client this Sunday, May 22 at 7pm. Once available, all users should take action next week to connect to VPN to ensure the latest GlobalProtect Client – version 6.0.1 is installed on their devices.



Once your VPN client is updated, ITSS is requesting that remote users reconnect and remain on VPN for at least four hours next week to ensure that software licensing and management servers can synchronize with all NOVA-issued devices. ...

HRMS will be unavailable starting on 5/13/2022 at 5 pm through 5/17/2022. The VCCS is updating HRMS 9.0 to HCM 9.2. For more information, please go to NOVANet. Thanks for your patience. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

The VCCS has confirmed that the Email MFA service has been restored. Users who utilize the Email MFA should be able to receive authorization codes via Email messages. If you experience issues with the MFA, please contact the IT Help Desk at 703-426-4141. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

The vendor has resolved the Canvas issue. Please call the IT Help Desk if you continue to experience issues. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

We have received reports from users that they are experiencing intermittent issues while using Canvas. We are aware of the issue and will provide updates when we receive more information. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/