Recent News

ITSS Engineers will be performing maintenance on MyDrive starting at 12 AM on Saturday, February 23rd. The outage is expected to last approximately 30 minutes. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

The issue preventing access to the Forms Library/Eforms website has been resolved. Please contact the IT Help Desk if you continue to experience issues. ----------------------------------------------------------------------------------- Many users are experiencing issues accessing the Forms Library/Eforms website. ITSS engineers are looking into the issue. We will provide updates as soon as we receive more information. IT Help Desk Tel: 703-426-4141 Email: ...

VCCS is investigating an issue with SIS Production slowness. They ask that everyone do NOT cancel and resubmit any processes at this time. Processes are running, just at a slow pace. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS is upgrading the network monitoring system PRTG on Thursday, January 31st. The upgrade is scheduled to take place between 7:30 AM and 10:30 AM. During this time, there will be periods where PRTG will be unavailable. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

The MyNOVA login portal should be working again. Please contact the IT Help Desk if you continue to experience issues with MyNOVA. ------------------------------------------------------------------------------- MyNOVA is down again. VCCS has been notified and is investigating the issue. We will provide updates as soon as receive more information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS has resolved the issue. MyNOVA should be in working order. Please contact the IT Help Desk if you continue to experience issues with MyNOVA. ---------------------------------------------------------------------------------------------- MyNOVA is down. VCCS has been notified and is investigating the issue. We will provide updates as soon as receive more information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Due to recently announced critical Adobe vulnerabilities, ITSS will be pushing mandatory software updates to ALL workstations starting TONIGHT, Tuesday, January 8, 2019 at 5pm. Please ensure that you leave your computers powered ON at the end of the business day through the end of this week. Software updates will be continuously pushed and you may be prompted to restart your workstation to apply updates. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: ...

Facilities has scheduled a power outage for the Medical Education Campus on Tuesday, Jan 8th, at 6 PM. The outage will last from four to eight hours. Please remember to save your work and shut down all computer equipment before the outage begins. This includes any computers on a battery backup. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

During the winter break, the IT Help Desk will be staffed with a skeleton crew from 8 AM to 5 PM. This coverage will start Friday, 12/21, and continue through Monday, 12/31, during the weekdays that do not fall on a holiday. The weekends, Christmas day, and New Years day will be handled by the after-hours team, as usual. Support will be limited and hold times may be longer than normal. To help streamline the process and alleviate long hold times, we have implemented a voicemail...

ImageNow users have reported slow response times. VCCS Database Administrators are working to resolve the issue and will provide an update soon. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd