Recent News

The VCCS has confirmed that the Email MFA service has been restored. Users who utilize the Email MFA should be able to receive authorization codes via Email messages.



If you experience issues with the MFA, please contact the IT Help Desk at 703-426-4141.





IT Help Desk

Phone: 703-426-4141

Email: ithelpdesk@nvcc.edu

Web: https://www.nvcc.edu/ithd/



CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use...

We are currently experiencing issues with the MyNOVA Email MFA system. Many users are not receiving the MFA authentication code sent to their email.



If you have setup an alternate MFA method, please click on the “Try Another Method” link at the bottom of the password/authentication page and try your password again.



To setup an alternate MFA method, you will need to call the IT Help Desk. Please be patient as our call volume is extremely high due to the outage.

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To ensure that the College’s equipment remains aligned with the latest security patches, we are requesting that anyone using a NVCC-issued Windows laptop check for updates the third week of every month. Faculty and staff with NVCC-issued Windows laptops can check for and install the latest Microsoft security updates without having to connect to VPN. Please take a few moments to follow the directions on NOVAnet on how to check for Windows updates and then proceed to download/install/restart...

The VCCS has confirmed that the Zoom website at https://vccs.zoom.us is available now. Please call the IT Help Desk if you continue to experience issues. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

The Zoom website at https://vccs.zoom.us/ and SSO is currently generating errors. Users are reporting errors trying to log in. The VCCS is aware and investigating the issue. Updates will be provided once we receive more information. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

In preparation for the year-end PO Rollover activities, the AIS production database will be unavailable from 8 am, Saturday, June 18th through midnight, Sunday, June 19th. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

Effective 5 pm today, eVA integrations will be offline. Please do not process (submit or approve) any FY22 requisitions or purchase orders in eVA after 5 pm today. We anticipate eVA integrations will be back online no later than Wednesday, July 6th. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

VCCS has resolved the issue affecting the Direct Enrollment and Self-Placement system. Please call the IT Help Desk if you continue to experience issues. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

We are currently experiencing an issue with the Direct Enrollment and Self-Placement system. The VCCS is aware and investigating the issue. Updates will be provided once we receive more information. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

Users may experience intermittent VPN connectivity issues between 10pm - 11pm tonight as engineers perform required maintenance. We apologize for any inconvenience this may cause. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/