Recent News

The MyNOVA login portal should be working again. Please contact the IT Help Desk if you continue to experience issues with MyNOVA. ------------------------------------------------------------------------------- MyNOVA is down again. VCCS has been notified and is investigating the issue. We will provide updates as soon as receive more information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS has resolved the issue. MyNOVA should be in working order. Please contact the IT Help Desk if you continue to experience issues with MyNOVA. ---------------------------------------------------------------------------------------------- MyNOVA is down. VCCS has been notified and is investigating the issue. We will provide updates as soon as receive more information. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Due to recently announced critical Adobe vulnerabilities, ITSS will be pushing mandatory software updates to ALL workstations starting TONIGHT, Tuesday, January 8, 2019 at 5pm. Please ensure that you leave your computers powered ON at the end of the business day through the end of this week. Software updates will be continuously pushed and you may be prompted to restart your workstation to apply updates. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: ...

Facilities has scheduled a power outage for the Medical Education Campus on Tuesday, Jan 8th, at 6 PM. The outage will last from four to eight hours. Please remember to save your work and shut down all computer equipment before the outage begins. This includes any computers on a battery backup. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

During the winter break, the IT Help Desk will be staffed with a skeleton crew from 8 AM to 5 PM. This coverage will start Friday, 12/21, and continue through Monday, 12/31, during the weekdays that do not fall on a holiday. The weekends, Christmas day, and New Years day will be handled by the after-hours team, as usual. Support will be limited and hold times may be longer than normal. To help streamline the process and alleviate long hold times, we have implemented a voicemail...

ImageNow users have reported slow response times. VCCS Database Administrators are working to resolve the issue and will provide an update soon. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS is experiencing issues with report posting associated with the PSUNX process scheduler. Engineers are investigating the issue. SIS is available. This is not affecting any other functions within SIS. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Some users are experiencing issues with the Adobe software, specifically that the license has expired. ITSS is deploying a patch tonight, Thursday, Dec. 6th, at 10 PM and Friday, Dec. 7th, at 10 PM, to resolve the issue. In order to receive the updated license, your computer must be powered on overnight for the next two days. It is designed to apply the update to any computers that may go into sleep or hibernation mode. On Monday, Dec. 10th, if you are still experiencing issues...

Starting on Friday, Dec. 21st and continuing through Sunday, Dec. 30th, ITSS will be performing required maintenance on the NOVA IT Infrastructure. Users may experience intermittent disruptions to network services and systems during the winter break maintenance. This should not impact Office 365 email (Outlook, webmail) or the NVCC website. We encourage all users to complete any and all tasks that may require any NOVA IT resource prior to the start of the winter break to...

Starting on Friday, Dec. 21st and continuing through Sunday, Dec. 30th, ITSS will be performing required maintenance on the NOVA IT Infrastructure. Users may experience intermittent disruptions to network services and systems during the winter break maintenance. This should not impact Office 365 email (Outlook, webmail) or the NVCC website. We encourage all users to complete any and all tasks that may require any NOVA IT resource prior to the start of the winter break to...