Recent News

VCCS Admin is in working order. Password resets are processing correctly again. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

---------------------------------------------------------------------------------------------- Access to VCCS Admin has been restored but we are still unable to reset passwords. VCCS is investigating the issue. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: ...

Access to MyNOVA/MyVCCS has been restored. All services accessible through the MyNOVA/MyVCCS portal should be in working order. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

----------------------------------------------------------------------------- MyNOVA/MyVCCS is down. VCCS is working on the issue. Despite the outage, users are able to access Blackboard by going to learn.vccs.edu. We will...

The Jabber and WebEx service outages have been resolved. Contact the IT Help Desk if you continue to experience issues with these services. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

----------------------------------------------------------------------------------------- We are experiencing an outage with WebEx and Jabber services. Any users currently logged into Jabber are not affected. If you sign out...

VCCS will perform maintenance on SIS90PROD between 12 am and 3 am on Thursday, 11/8. It will be unavailable during this maintenance window. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

TeamDynamix will release version 10.2 on November 3, 2018. This release will include enhancements for users of Service Management and Project Portfolio Management products. The system will be unavailable on November 3 between 12 AM and 4 AM Eastern Time. Release notes are available in the Knowledge Base https://vccs.teamdynamix.com/TDClient/KB/ArticleDet?ID=66589 IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Over the weekend, a temporary database level change was made to facilitate a periodic and routine weekend maintenance process. While this change allowed the maintenance process to run more efficiently, it inadvertently created an intermittent slowdown for other regular processes when the number of concurrent jobs reached a certain threshold. The database change was reverted mid-day on Wednesday. The backlog has resolved and the system is now processing batch jobs as expected. IT...

There is currently a delay in the processing of Application Engine batch processes in SIS Production. VCCS is working on this issue. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS will perform security maintenance on Blackboard Learn production server. It will be unavailable for 30 minutes starting at 12:30 AM, Thursday, November 1st. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS will perform maintenance on SIS90PROD between 12 am and 3 am on Thursday, 10/25. It will be unavailable during this maintenance window. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

ITSS has been informed of an impending cyber attack that may come in the form of a sophisticated SPAM or phishing email. It will contain either a link or an attachment regarding a survey. DO NOT CLICK ON ANY LINKS OR DOWNLOAD ANY FILES YOU DO NOT RECOGNIZE, ARE NOT EXPECTING, OR DO NOT KNOW THE SENDER OF THE EMAIL. If you have any questions or need help determining if an email is SPAM or phishing, please contact the IT Help Desk at ithelpdesk@nvcc.edu or by calling...