Recent News

Effective May 30, 2022, Dropbox will no longer be available to Commonwealth of Virginia networks. Dropbox does not meet Commonwealth of Virginia security standards and is not an approved cloud storage or content management platform for any state agency, including NVCC. Please make sure to move any NVCC-related documents from Dropbox to NVCC-approved storage, which includes your network drive (H: drive), VCCS Google drive (accessed through myNOVA), or NOVACloud file sharing system...

ITSS will be updating the GlobalProtect VPN client this Sunday, May 22 at 7pm. Once available, all users should take action next week to connect to VPN to ensure the latest GlobalProtect Client – version 6.0.1 is installed on their devices.



Once your VPN client is updated, ITSS is requesting that remote users reconnect and remain on VPN for at least four hours next week to ensure that software licensing and management servers can synchronize with all NOVA-issued devices. ...

HRMS will be unavailable starting on 5/13/2022 at 5 pm through 5/17/2022. The VCCS is updating HRMS 9.0 to HCM 9.2. For more information, please go to NOVANet. Thanks for your patience. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

The VCCS has confirmed that the Email MFA service has been restored. Users who utilize the Email MFA should be able to receive authorization codes via Email messages. If you experience issues with the MFA, please contact the IT Help Desk at 703-426-4141. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

The vendor has resolved the Canvas issue. Please call the IT Help Desk if you continue to experience issues. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

We have received reports from users that they are experiencing intermittent issues while using Canvas. We are aware of the issue and will provide updates when we receive more information. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

VCCS will be performing maintenance to the Online Admissions system on Thursday, April 28, from 12 AM to 2 AM. The system will be unavailable during this time. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

VCCS has resolved the AIS production issues. Engineers will continue to monitor the system. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

We are currently experiencing an issue with AIS Production Process Scheduler and Integrations. Engineers are working on the issue. Updates will be provided once we receive more information. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/

Verizon has resolved the issue affecting telephone service. All telephone service, including inbound and outbound 10-digit dialing, is currently available. IT Help Desk Phone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: https://www.nvcc.edu/ithd/