Recent News

The ITSS engineers have resolved the issues causing the network interruptions. All network services should be in working order. Please contact the IT Help Desk if you continue to experience issues with the network or any network services. ------------------------------------------------------------------------------------------------------------------------------------- We are experiencing network interruptions across all campuses that is affecting several services. This includes...

We are currently experiencing intermittent network interruptions on all campuses and with all services. NVCC Network engineers are working with COX engineers to resolve the issue. There is no ETA on a resolution at this time. Updates will be provided as more information becomes available. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Enterprise Application Service Engineers are planning a system migration that will affect all electronic forms (Faculty, Staff, and Student). This maintenance will be in two phases: Friday, May 3rd, from 9 PM to 6 AM Saturday, May 4th, from 9 PM to 6 AM All electronic forms will be unavailable during these two maintenance windows. Outages may occur throughout the day, but it is very unlikely. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: ...

VCCS is performing an upgrade on the PRTG monitoring systems (prtg.vccs.edu and prtg2.vccs.edu) on Wednesday, April 3rd. The upgrade will begin at 7:30 AM and last until noon. No time has been set as to when PRTG will be unavailable during this maintenance but it will be unavailable periodically. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Canvas Course Imports, Blueprint Processing, Commons Imports and Quiz Imports in Canvas are proceeding slowly and intermittently. This is due to the massive import of content from Blackboard. Instructure engineers are aware of the issue and are working on a solution. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

Sent on behalf of Enterprise Application Services NOVA IT Engineers will be performing maintenance on SharePoint (NOVA’s Intranet / https://sharepoint.nvcc.edu ) beginning at 10 pm EST on Thursday, March 28, 2019. DOWNTIME SharePoint will be unavailable beginning at 10 pm EST on Thursday, March 28, 2019 through 1 am EST on Friday, March 29, 2019.

There is a backlog of batch processes in the SIS Production App Engine. VCCS Engineers are currently investigating. Please do not resubmit any batch processes that are currently in the queue. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS has resolved the backlog issue with SIS. Batch processing should be in working order. --------------------------------------------------------------------------------------------------- There is a backlog of batch processes in the SIS Production App Engine. VCCS Engineers are currently investigating. Please do not resubmit any batch processes that are currently in the queue. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd

VCCS will be performing maintenance on PeopleSoft from 4:30 am to 12 noon on Sunday, March 17th. The following systems will be unavailable during this maintenance window: SIS, HR, SIS Query, HR Query, SIS Mobile, the Online Application for Admission, SIS Archive, the Virginia Education Wizard, ImageNow Integrations, SIS and HR Interfaces, and WES Integrations. Please refrain from running batch processes during the outage window. Any processes queued during the window will be...

VCCS has resolved the issues affecting everyone’s ability to reset passwords. Please contact the IT Help Desk if you are still experiencing issues. ---------------------------------------------------------------------------------------------------- Some users have reported issues with resetting their MyNOVA/VCCS passwords. The IT Help Desk is also experiencing the same issue and are unable to reset passwords at this time. We have notified VCCS and they are...