NOTIFICATION: Palo Alto GlobalProtect upgrade from 5/16/2021 10:00 PM to 5/16/2021 11:00 PM

ITSS will be updating the GlobalProtect VPN client this Sunday, May 16 at 10pm.    Once available, all users should take action next week to connect to VPN to ensure the latest GlobalProtect Client – version 5.2.6 is installed on their devices.  Once your client is updated, ITSS is requesting that users reconnect and remain on VPN for at least four hours next week to ensure that software licensing and management servers can synchronize with all NOVA-issued devices.  

 

Thank you for helping us keep your NOVA-issued device and the College’s network, systems, and data secure.  

 

 

GlobalProtect Client Update Experience

 

After a user launches GlobalProtect and enters his/her credentials including multifactor verification, the user will experience prompts similar to these:

 

 

CLICK YES

 

 

CLICK YES

 

The user will observe a few quick flashes in the background as the client updates. GlobalProtect will close.   To reinitiate a VPN session, the user will need to reconnect to the GlobalProtect VPN again.

 

 

IT Help Desk

Tel:  703-426-4141

Email:  ithelpdesk@nvcc.edu

Web:  https://www.nvcc.edu/ithd/