Using the NOVA Support Portal

First Time Users:

Please Note:  You don't have to be a registered user in order to initiate a chat request, submit new inquiries or to view the status of an existing requiry.  However, there are certain knowledgebase articles and other information that you will have access to as a registered user.

In order to register, you must have an active LAN ID on the NVCC or NVSTU network domain.

If this is your first time signing into the NOVA Support Portal, you will be asked to enter your "Display Name" and your email address.

Display Name:  This is the name that will be displayed in any tickets that you submit or chats that you participate in.  We prefer that you use the form: Last Name, First Name.

Email Address:  Obviously, this would be your NOVA email address.  This must be a valid email address becuase an account verification email will be sent to you upon registration.  In order to fully activate your account, you must be able to receive this email (an activation link will be provided in the email).

To Sign In:

You can sign into the NOVA Support Portal using you active network (LAN) account.  This is the same username and password that you use to sign into your NOVA computer when you first turn it on.

Simply enter your username in the "Username" field.  You do not need to supply the LAN domain ("NVCC" or "NVSTU") or your email address, only your network username.

Then, enter the same password you normally use to sign into your email or network account.

Questions / Comments:

Should you have any questions or comments, you may email them to IT Project Management.


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