1. What should I do if I cannot find my Student ID using the search page?
2. What should I do if I cannot login to NOVACONNECT with the Student ID that I found?
3. Can I change my PIN #?
4. What are some common errors I should check before calling the Help Desk?
5. What should I do if I find multiple Student ID's under my name?
6. What should I do if my name is spelled incorrectly in NOVAConnect once I successfully log on?
7. Why are courses within the same discipline listed differently, some with three or four letters? (MTH, Math)
8. How do I determine what course index number or class number to use when I am registering through NOVAConnect?
9. What should I do if I've received an invalid value error when submitting my enrollment request?
10. Will a partial payment hold my credit classes?
11. Can I request an official transcript through NOVAConnect Web?
12. Who do I contact when I am having technical problems with NOVAConnect?

1. What should I do if I cannot find my Student ID using the search page?

This may happen if:

• You have never registered with the College.
• You have not taken classes with NOVA for the last three years.
• You have not been 'Term Activated' for the upcoming semester by the Admissions and Records Office.
• You recently signed up with the College, but your data is still being processed.

Contact Student Services Center to have them flag you in our system as an 'active' student.

If you have done this and still cannot find your Student ID, contact the IT Help Desk and we will be glad to assist you.

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2. What should I do if I cannot login to NOVACONNECT with the Student ID that I found?

Be sure that you are using your six-digit date of birth as the default Pin# (MMDDYY)
If this does not work, you can contact the IT Help Desk at 703.426.4141 and we will make sure that your account was successfully created.

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3. Can I change my PIN #?

Yes you can. You will be automatically asked to change you default password the first time you use NOVAConnect successfully. Whenever you want to change your password after the initial time, click on the Find My ID button on the NOVAConnect website. Enter your user name and password. If you do not know your user name, you can use the Look Up feature. Click Login. Change your password is an option.

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4. What are some common errors that happen to prevent enrolling online that I should check before calling the Help Desk?

• Have you met the prerequisite?
• Is a lab required?
• Is it past the date for adding the specific section?
• Is a placement test required?
• Do you have an unpaid dept to the college?
• Do you have a hold on your record?
• Did you change your user preference to the current semester?

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5. What should I do if I find multiple Student ID's under my name?

Usually when you have more than one Student ID it may mean that you may have taken courses at another College. The College code for NOVA is NV280.
You can click the Find My ID button to be sure that your NOVA Student ID is available.

If you still cannot log on using the Student ID you found, you should contact the IT Help Desk and we will be glad to assist you.

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6. What should I do if my name is spelled incorrectly in NOVAConnect once I successfully log on?

You must notify your campus Student Services Center office to make any changes to your primary, official name, in NOVAConnect.

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7. Why are courses within the same discipline listed differently, some with three or four letters? (MTH, Math)

Course identification letters are dependent on when the course was offered (i.e. four letters for Quarter Credit) or by whom (i.e. four letters for Continuing Education courses). Credit courses use three letters. CEU/Non-Credit Courses use four letters.

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8. How do I determine what course index number or class number to use when I am registering through NOVAConnect?

• If you search for a course on NOVAConnect, you can just click on it to select it and do not have to worry about the index/class number.
• You can also enter the index/class number that appears in the printed Schedule of Classes to search for a class. For example, the index number in the Schedule of Classes for section 01A of ACC 211 at the Alexandria campus is 0599.
• Remember, you can also search for a class on NOVAConnect Web, such as ACC 211 and not have to worry about index/class numbers.
• If you use the telephone to register, enter the index/class number as it appears in the Schedule. For example, for the Alexandria section 01A of ACC 211, you would enter 0599 on the telephone.

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9. What should I do if I've received an invalid value error when submitting my enrollment request?

Select the OK button, which will return you to the enrollment page. Once you're there, you should enter the class/index number exactly as it appears in whatever version of the schedule of classes you're using. Please note that it's no longer necessary to include a 9 in that number. Alternatively, you can search for the class in which you're enrolling and select the number from the list that appears after you've input the selection criteria. You should contact the Help Desk at 703.426.4141 or ithelpdesk@nvcc.edu if you continue to experience difficulties.

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10. Will a partial payment hold my credit classes?

Partial payments do not hold your credit classes. Check the Tuition and Fees site for payment deadlines. Remember, you can pay by telephone or online using a credit card. (You only have one day to pay for non-credit classes.)

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11. Can I request an official transcript through NOVAConnect Web?

If you have attended NOVA between Fall 2001 and today, you may request transcripts through NOVAConnect. If you have not attended NOVA since Fall 2001, you MAY NOT request transcripts through NOVAConnect; you must request transcripts through a campus Student Services Center in writing using the Request for Transcript form 125-089.

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12. Who do I contact when I am having technical problems with NOVAConnect?

The IT Help Desk is open Monday thru Friday 8:00 a.m. - 9:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m. If you are experiencing a technical problem, please call only during these hours. The number is 703.426.4141 or send an email to ithelpdesk@nvcc.edu.