multi-lingual support

The IT Helpdesk is able to provide multi-lingual support via two methods.

The IT Helpdesk is able to provide verbal support in Spanish and English.

At the same time, the Smartertrak Ticketing system allows for multi-lingual chat support. 

The Smartertrak Portal allows users to open a chat session with IT Helpdesk staff, and use Google Translate to act as translator for interactions with the IT Helpdesk staff. 

English, German, and Spanish are enabled as language choices.

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