NVCC will never use social security number to identify a user's identity.
EMPL ID or student ID number are the preferred methods of identity validation. If possible, please have this information available when you call the IT Helpdesk at 703-426-4141 for password reset.
Birth date may also be used for identity purposes.
It is worth noting there are some legacy Virginia Community College System (VCCS) systems where social security number, or a portion of the social security number is the only mechanism available to use for identity validation.